Introduction
Welcome to The Dabba ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
Summary: We only collect information necessary to provide our tiffin delivery service. We never sell your personal data to third parties.
Information We Collect
Personal Information
When you create an account and use our services, we may collect:
- Contact Information: Name, email address, phone number
- Delivery Information: Physical address for meal delivery
- Payment Information: Payment method details (processed securely through our payment provider)
- Account Credentials: Username and password (encrypted)
Location Information
For delivery drivers, we collect precise location data to:
- Optimize delivery routes
- Provide real-time delivery tracking to customers
- Ensure efficient service delivery
Usage Information
We automatically collect certain information when you use our app:
- Device information (type, operating system)
- App usage patterns and preferences
- Order history and meal preferences
How We Use Your Information
We use the information we collect to:
- Process and deliver your meal orders
- Manage your account and subscriptions
- Process payments and refunds
- Send order confirmations and delivery updates
- Improve our services and customer experience
- Respond to your inquiries and support requests
- Comply with legal obligations
Information Sharing
We may share your information with:
- Delivery Partners: Your address and contact details to fulfill deliveries
- Payment Processors: To process your transactions securely
- Service Providers: Third parties who assist in operating our app
- Legal Requirements: When required by law or to protect our rights
Important: We never sell, rent, or trade your personal information to third parties for marketing purposes.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Secure servers and databases
- Regular security assessments
- Limited access to personal information
Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Opt-out of marketing communications
- Export your data
Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. We may retain certain information as required by law or for legitimate business purposes.
Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
- Email: privacy@thedabba.ca
- Address: Halifax, Nova Scotia, Canada
Last Updated: January 2025